Return & Exchange Policy

Return & Exchange Policy

1. Return & Exchange at Delivery

At AZYO, returns and exchanges are available only at the time of delivery after inspecting the item.

If you wish to return or exchange an item, it must be handed back to the courier before they leave.

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2. Conditions for Returns & Exchanges

To qualify, items must be:

• Unworn
• Unwashed
• In original condition
• With all AZYO tags attached

We reserve the right to refuse returns that do not meet these conditions.

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3. Non-Returnable Items

For hygiene and quality control, the following cannot be returned or exchanged:

• Items that have been worn or washed
• Items with perfume, deodorant, or makeup traces
• Damaged items due to misuse or improper washing
• Sale and promotional items (unless defective upon delivery)

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4. Wrong or Defective Item

If you receive a wrong or damaged item:

• Please inform the courier immediately
• Our team will arrange a replacement or exchange as quickly as possible

We’re committed to making things right.

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5. Refunds

Refunds are issued only in specific cases:

• The item becomes unavailable after placing the order
• A confirmed manufacturing defect that cannot be replaced

Refunds are processed within 3–7 business days depending on the payment method used.

Shipping fees are non-refundable.

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Washing & Care Policy

To keep your AZYO pieces looking their best:

• Cold wash only (30°C or below)
• Wash inside out
• Use mild detergent
• Do not bleach
• Do not tumble dry
• Air dry when possible
• Do not iron directly on prints

AZYO is not responsible for damage caused by improper washing or care.

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Shipping & Delivery Policy

We deliver to all governorates across Egypt.

Delivery typically takes 2–5 business days (excluding weekends and official holidays).

Shipping fees are calculated and displayed at checkout before completing your purchase.

Our shipping partner will contact you to coordinate delivery. Please ensure your phone number is reachable to avoid delays.

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Privacy Policy

At AZYO, we are committed to protecting your personal information.

We only collect the information necessary to process and deliver your orders, including your name, address, phone number, and email address.

Your information is never sold or shared with third parties, except with authorized shipping providers and secure payment gateways required to complete your purchase.

Our website uses industry-standard security measures to help protect your information and payment details.

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Contact Information

For any inquiries, please contact us:

Email: azyo.eg@gmail.com
Phone: 01280905694
Location: Cairo, Egypt